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Technical Support

Contact SimaPro Technical Support

If you need help conducting your LCA or learning the LCA methodology or how to use SimaPro, we offer a variety of training classes or consulting packages to meet your individual needs.

If you are having performance issues with your software or need help with your installation, please review our support articles below and also, check out the SimaPro Help Center and search for your issue.

If you still need assistance, please send us an email at [email protected] and an LTS representative will respond shortly. Please include as much information as possible, including your SimaPro license type (e.g. Developer), version number (e.g. 9.6) and screenshots, if applicable.

SimaPro Support Files

Installing and Updating SimaPro

Installation and Update Files (single user, multi-user, update, and full update)

System requirements

Commonly Asked Questions

Recorded Webinar | SimaPro Database Management

Moving SimaPro to a different computer

Exporting SimaPro databases

Importing SimaPro databases and appending substances

Exporting a process, method or project

Importing a SimaPro CSV file

Copying a SimaPro database

Renewing SimaPro

Library switch function

How to see what underlying processes are used in your process

What to do when no methods appear

Ecospold import in SimaPro

How to maximize your display when working on a remote desktop connection

For the Developer Version

Programming the SimaPro COM interface

How to create a system level process from a unit level process

For Multi-User Versions

What to do when your database does not appear when you open SimaPro

Manually log users out of multi-user version of SimaPro

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